Total Client Satisfaction
When looking at a project, there are a few different approaches that can be taken from our perspective. There is the Construction Manager at Risk (CM@R) approach, Design Build and the typical Design/ Bid/ Build approach. All different delivery methods and each has their place in the construction industry. When working with BHS in any of these approaches our #1 Goal is client satisfaction. We want you to make sure you know what you are getting and what you are paying for as the end user.
The CM@R contract approach to projects describes the type of work BHS has done since Wayne started working at BHS in 1982. As he says it, “We were doing CM@R before there was even a name for it”. This type of work makes up 80 % of our volume. The reason this type of work has been such a large portion of business for BHS is that it is completely open book. There is nothing better than having complete transparency between the owner, contractor and architect, so that all parties are just focused on a quality project that meets the owner’s needs and the architect’s design aspects. We believe this is the reason for our large list of repeat clients, and designers that want to work with BHS. Our early involvement as a CM will help the design team and owners design the most value in the project. We will be involved with evaluating the building design from the footings to the finishes and everything in between. This early involvement more than pays for itself from the dollars saved at the end of the construction project. This results in an efficient, high value and low maintenance construction for the dollars spent.
This process is very similar to the CM@R approach with the exception that BHS is the lead and sole contact for the owner. We would procure the design professionals with the owners input and the designers would be paid by BHS. We may also team with an Electrical or Mechanical contractor to guide the design and type of equipment to be used that would be the most efficient based off of their past history of installations.
Design / Bid / Build
We do hard bid work from time to time. Usually we participate at the request of an owner or architect and there is a select bidders list of similarly skilled construction companies. We do like to bid projects like this as this keeps our pencils sharp. We are typically low bidder on these projects. This helps us with the bulk of our business which is CM@R or design build, and shows owners that we are very competitive and provide a great value to our clients. We run these projects the same way we run our CM@R and Design build projects.